1) Definitions in these terms:

"Service Provider" means Storytold Creative Ltd. "Client" means [NAME OF CLIENT COMPANY] whose registered office is at [CLIENT COMPANY's ADDRESS] under Company Registration Number [COMPANY REGISTRATION CODE], and under the direction of [COMPANY OWNER WITH THEIR DIRECT EMAIL].

"Terms" means the Terms included in this document and Attachments.

"Services" means the work undertaken by the Service Provider, for the Client, as specified in these Terms and Attachments.

"Charges" means the fees the Client will pay to the Service Provider, as specified in these Terms and Attachments.

2) These Terms

These Terms are effective from and including 26th August 2025 (26/08/2025) and will apply solely to the project and provision of services detailed in Attachment 1.

If paying Storytold from a Third Party Service Provider like a Stripe Payment link, or purchasing a product from any Storytold-branded website, these terms shall apply in full from the moment the purchase is made. Processing a purchase automatically signals your acceptance of these terms.

These Terms shall be deemed to be accepted by the Client by virtue of (A) a paid deposit, (B) the commencement of work by Storytold, (C) the Client's signature on these Terms or (D) any other written acceptance of these Terms.

These Terms contain the entire agreement between the parties in relation to the subject matter hereof and, unless otherwise agreed in writing, these Terms prevail over any previous terms of business or agreement for the delivery of the project and services detailed in Attachment 1.

3) Services

The Service Provider agrees to supply the Services defined herein to the Client.

4) Charges

Upon acceptance of this proposal, the Client agrees to pay the Service Provider the Charges specified in their chosen package.

The Client acknowledges that it has no right to set-off, withhold or deduct monies from sums due to the Service Provider under these Terms.

There are no refunds or rebates payable in respect of the Service Providers's charges. VAT shall be payable on Charges where applicable.

Deposits made are non-refundable.

5) Invoicing

The Service Provider shall raise invoices based upon the Charges defined in the Client's chosen package.

Invoices will be issued in advance of the month for which payment is due.

Payment for all invoices issued to the Client must be received by the Service Provider before work commences each calendar month.

All invoices sent will be deemed to be accepted in full by the Client in accordance with the payment terms stated within this proposal, unless the Client notifies the Service Provider, in writing, within three calendar days, of the amount the Client disputes and the reason the Client disputes that amount.

In the event the Client does so notify the Service Provider that it wishes to dispute part of an invoice, the Client shall pay the undisputed part of the invoice within the agreed payment terms and shall co- operate fully with the Service Provider in order to resolve the dispute as quickly as possible.

The Service Provider reserves the right to charge interest on invoiced amounts overdue at a rate of 3% per calendar day until paid.

6) Termination

The Client may instruct the Service Provider, in writing, to end the Services provided immediately in the event of substantial non-performance of or serious misconduct by the Service Provider, provided that the Client provides detailed, written confirmation of the non-performance and/or misconduct.

The Service Provider may end any and/or all Services immediately by giving the Client notice in writing if the Client is in material breach of these Terms.

Either party may terminate the Services prior to the end of the service provision period detailed in Attachment 1, by giving not less than 30 days' notice in writing.

When notice of termination is served by the Client, where applicable, payment shall be made by the Client in accordance with clauses 4, 5 and the payment terms of the chosen package, irrespective of whether or not the Service Provider continues to provide the Services during this period.

These Terms may be terminated by either party by giving to the other immediate notice in the event that either the Service Provider or the Client goes into liquidation, becomes bankrupt or enters into an arrangement with creditors or has a receiver or administrator appointed or where the Service Provider has reasonable grounds to believe the Client will not pay the Service Provider's invoice within the payment terms agreed to by acceptance of this contract.

7) Liability

Neither Party shall not be liable to the other Party in contract, tort, negligence, breach or otherwise for any indirect or consequential losses or damage including but not limited to; economic loss or other loss of profits, revenue, business or goodwill, anticipated savings or for claims by third parties arising out of a Party's performance or failure to perform any of its obligations in these Terms.

The Client agrees to honour and pay all accepted invoices submitted in accordance with section 5 and the chosen package agreed to, by acceptance of these Terms.

The Client agrees that any outstanding disputed invoices submitted in accordance with section 5 and the chosen fees of their package, and in acceptance of these Terms, will be resolved and paid.

The Service Provider shall be under no liability in respect of any defect arising from the specification supplied by the Client in relation to Attachment 1.

8) Indemnity

The Client shall indemnify and keep indemnified the Service Provider against any costs, claims or liabilities incurred directly or indirectly by the Service Provider arising out of or in connection with any relationship to the Client.

9) General

Headings contained in these Terms are for reference purposes only and shall not affect the intended meanings of the clauses to which they relate.

If any provision, clause or part-clause of these Terms is held to be invalid, void, illegal or otherwise unenforceable by any judicial body, all remaining provisions of these Terms shall remain in full force and effect to the extent permitted by law.

The Service Provider shall have no liability for any delay or failure in performance of its obligations to the Client, where this arises from matters outside its reasonable control.

The Client may request a full and complete refund of all payments made to the Service Provider. This request must be submitted in writing to the Service Provider within the first 30 calendar days, following the effective date of these terms for consideration by the Service Provider. Only payments made to the Service Provider within the first 30 calendar days following the effective date will be considered for a refund. To be eligible for a full refund the Client must establish and provide evidence beyond any reasonable doubt to the Service Provider, that the Service Provider is solely responsible for failure to deliver the Deliverables on Attachment 1. The Service Provider reserves the right to reject any request for a full and complete refund at its sole discretion.

If the Client requests and receives a full refund as described above, the Service Provider will not provide any further deliverables or complete work in progress and the terms shall be considered terminated with immediate effect.

The Service Provider reserves the right to review the Charges to the Client as required to provide the Deliverables in the services, caused by, but not limited to, increases in inflation, cost of resources, increase in deliverables, etc. Any failure by the Service Provider to enforce any one or more of these Terms shall not be deemed a waiver of such rights or of the right to enforce these Terms subsequently.

No provision of these Terms shall be enforceable by any person who is not a party to it pursuant to the Contract (Rights of Third Parties) Act 1999 ("the Act").

These Terms may not be modified or amended except in writing and signed by a duly authorised representative of the Service Provider.

The Service Provider reserves the right to include a link to their website in any work.

The Service Provider reserves the right to display and promote the work produced for the Client for marketing purposes and evidence of completed projects.

10) Governing Law

These Terms shall be governed and construed in accordance with English Law and the Courts of England shall have exclusive jurisdiction.

Storytold (The Service Provider) will deliver the services the CLIENT has already paid for, or will pay for, in line with the Terms of Business above and the following details below:

- Dedicated Google Drive Access

- Team WhatsApp Access

Details

The Client will provide the Service Provider with feedback on the project and deliverables. Any feedback and/or approval requested will be delivered within 3 days of a request from the Service Provider. If a lack of communication from the Client delays the project, the Service Provider will not be held responsible. If the Service Provider does not receive a response from the Client in 7 calendar days the project will pause.

The Client will ensure it has the legal right to use any content or material provided to the Service Provider for the delivery of the project.

The Service Provider will use appropriate resources, including AI tools, to provide the Deliverables to the Client.

The Service Provider will not be liable for any inaccuracies in any data provided by The Client or by any Third Party, including any AI tools.

The Service Provider will not be liable for any additional Third Party fees incurred delivering the work.

The Service provider will not be held responsible in any way for the actions of a Third Party as a result of providing the Deliverables as outlined in Attachment 1.

The Service Provider will provide up to 10 hours of work per week, between all employees, to provide the deliverables. If additional hours are required these can be provided based on the charges detailed in this contract, or subject to further discussions between the Client to the Service Provider. Increases to the Deliverables are at the Service Provider's discretion.

The Client is responsible for final approval of all Deliverables created by the Service Provider.

Additional Deliverables

Any work outside the scope of the Services detailed in Attachment 1, and required for the completion of the project, will incur additional charges. Any additional resources or support will be discussed with the Client by the Service Provider for approval before incurring any additional cost. Invoices for any additional charges will be issued at a rate of $125 per hour.

In the event that additional resources or support from Third parties are required to provide the Deliverables in Attachment 1, the Service Provider will inform the Client and where applicable assist in sourcing. Any additional charges incurred by the Service Provider as a result of these additional resources will become chargeable to the Client.

Expenses

The Client is responsible for the payment of any expenses incurred by the Service Provider in the delivery of the project detailed in Attachment 1. The Client will be informed by the Service Provider of any required expenses, including but not limited to travel, accommodation and subsistence, before they are incurred if possible, for approval. Invoices for any incurred expenses will be issued to the Client in accordance with these Terms.